Never Logged In Users

This lists users who have never logged in, even though they were notified at least a week ago.

1. You should contact the user to make sure they received the original email notification
   • Send them (another) "activation" notice. Admin−>Users, click on "Activate" checkmark to the right of their name.
   • Try sending a "real" email rather than through the platform, in case platform email went to spam folder
   • Call or contact the user through other means
2. Verify they're still interested in participating: Delete them if they're not.
3. Have them login -- that is sufficient to remove this notice.

Most common reasons for never logging in are:

• Email issues -- original notification may have gone to a spam folder. Make sure email from "@trustedpeer.com" can get delivered.
• Change in level of interest -- remove them from the platform: you can always add them later.

See also:

• Content Manager Category

Still need help?

• Go to Help Center
• Using Help Center
• Send us a note right now: Help
• Email us at support@trustedpeer.com